Privacy policy
Last updated: August 15, 2025
VNDRESS operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience (the "Services"). VNDRESS is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us.
By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.
1. Personal Information We Collect
We may collect the following categories of personal information:
- Contact details: name, billing/shipping address, phone number, email.
- Financial information: payment card details, payment confirmations, transaction data.
- Account information: username, password, preferences.
- Transaction history: products viewed, added to cart, purchased, returned, or exchanged.
- Communications: details you provide when contacting us.
- Device and usage information: IP address, browser type, device identifiers, navigation data.
- Inferences: preferences or interests derived from the above data.
2. Sources of Personal Information
We collect personal information:
- Directly from you (orders, account creation, customer support).
- Automatically through cookies and similar technologies.
- From service providers and business partners (e.g., payment processors, logistics companies).
3. How We Use Your Information and Legal Bases
| Purpose | Legal Basis (GDPR) |
|---|---|
| Process and deliver orders, returns, and exchanges | Performance of a contract |
| Account management and personalization | Performance of a contract / Legitimate interest |
| Marketing and promotions | Consent |
| Fraud prevention and security | Legitimate interest / Legal obligation |
| Customer support | Performance of a contract / Legitimate interest |
| Legal compliance | Legal obligation |
4. Cookies and Similar Technologies
We use cookies and similar technologies to:
- Ensure website functionality (necessary cookies)
- Analyse site performance and usage (analytics cookies)
- Deliver personalised ads (advertising cookies)
You can manage or disable cookies via your browser settings. For more details, please see our Cookie Policy [link or section].
5. How We Disclose Your Information
We may share personal information with:
- Shopify (hosting, platform services)
- Vendors/service providers (payment processing, shipping, analytics)
- Marketing partners (with your consent or as allowed by law)
- Authorities (if legally required)
- As part of business transactions (merger, sale, reorganisation)
6. Data Retention
We keep your personal information only as long as necessary:
- Order data: 10 years (for tax/accounting obligations)
- Marketing data: until you withdraw consent
- Account data: until account deletion request
- Communications: 2 years from last contact
After these periods, data is securely deleted or anonymised.
7. International Transfers
We may transfer your personal information outside the European Economic Area (EEA) or UK. When we do, we rely on Standard Contractual Clauses or other safeguards recognised under applicable law.
8. Your Rights
Under applicable privacy laws (including GDPR), you may have the right to:
- Access, correct, or delete your personal information
- Object to or restrict certain processing
- Withdraw consent at any time (without affecting prior processing)
- Data portability (receive your data in a structured format)
- Lodge a complaint with your data protection authority
To exercise these rights, contact us using the details below.
9. Security
We use appropriate technical and organisational measures to protect your data. However, no method of transmission or storage is completely secure.
10. Children’s Data
Our Services are not intended for minors under the age of majority in their jurisdiction. We do not knowingly collect their personal data.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
12. Contact
For any questions or to exercise your rights:
📧 Email: support@vndress.com
📍 Address: Via Cugini 3, Collecchio, PR, 43044, Italy